Visitor Service Assistants

We are looking for a Visitor Service Assistants to join our Visitor Services Team.

Contract Type        Full-time, part time, and casual hours

Salary                        £19,500 per annum

Days of Work         5 out of 7 days per week

Sunday- Monday on a rota basis

Pension                    Employer 5% Employee 4%

Holidays                   33 days per annum inclusive of bank holidays

Benefits                    Excellent benefits package

Learning                   In house learning and development opportunities


Providing world-class customer service to all of our guests. Responsible for the call handling to the Visitor Enquiries line, processing bookings via phone and in person, and providing support to customers who have booked via our website. Greeting and directing guests boarding Boulevard Shuttle buses and ensuring smooth and timely delivery of this service.

This important role provides a key support to the Head of Visitor Services in achieving the vision and corporate objectives for the organisation.


Essential skills and experience

Applicants should have;

  • A minimum of 5 GCSE’s or equivalent (Grades A-C including English & Maths) or at least 2 years of working in a customer facing role
  • Recent experience in a busy customer service environment.
  • 1 years customer service call handing experience.
  • Proficient in the use of IT solutions, such as Microsoft Word, Outlook, Teams, Zoom.
  • Fluent in the English language.
  • Excellent time keeping skills.
  • Flexibility of approach to working environment needs.
  • Excellent team working skills.


Desirable skills and experience

  • Experience working with a computerised ticketing systems in a Visitor Attraction.
  • Demonstrable experience working with a variety of external partners.
  • Knowledge of and interest in Game of Thrones Story.